Product information
The OX Heavy-Duty Soft Gel Knee Pad protects you when kneeling on hard and uneven surfaces that could otherwise cause discomfort or injury.
Helpful information
Before accepting and signing for your delivery, make sure to check for any damage. If there is damage or fault with your package, please send an email to support@siliconedirect.co.uk
We offer free next day (working day) delivery for all eligible orders over £50. For eligibility, orders must be placed before 14:00 from Monday to Friday. If you order on a Saturday, the order will be shipped on Monday for next day delivery.
Please let us know at the time of your order if you would like to give any specific delivery requests by entering the relevant information into the note section of your order. Whilst we can’t guarantee couriers will take notice of all requirements, we’ll do our best to make sure they take note.
You must tell us if you are looking to return a product via email, mentioning your order number.
Delivery costs will not be refunded.
Returns must be made within 30 days of the delivery.
Unit 2 Hillgate, Wilbury Way, Hitchin, SG4 0RY
Special order items may not be returned or refunded.
Any products that have been attempted to or have been installed cannot be returned or refunded either.
The refund policy does not affect your statutory rights to care for products that have been delivered in error or damaged. We do everything within our power to ensure all products get delivered to you in perfect condition, but human error can occur.
