Refund & Return Policy

Returning a Product

You must tell us if you are looking to return a product via email, mentioning your order number.

Delivery costs will not be refunded.

Returns must be made within 30 days of the delivery.

Return Address

Unit 2 Hillgate, Wilbury Way, Hitchin, SG4 0RY

Products That Cannot Be Returned or Refunded

Special order items may not be returned or refunded.

Any products that have been attempted to or have been installed cannot be returned or refunded either.

Damaged and Faulty Goods

The refund policy does not affect your statutory rights to care for products that have been delivered in error or damaged. We do everything within our power to ensure all products get delivered to you in perfect condition, but human error can occur.

BRANDS

ALM

Associated Lead Mills (ALM) is a leading UK supplier and manufacturer of rolled lead, roofing materials, and hard metals, trusted across the construction industry for quality and reliability.
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BOND-IT

Bond It is a leading UK manufacturer of high-performance sealants, adhesives, and building chemicals, trusted by trade professionals and DIY users alike.
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Colron

Colron is a long-established UK brand specialising in woodcare, restoration, and finishing products, trusted by professionals and DIY users since 1927. Offering a wide range of wood dyes, oils, waxes, varnishes, and repair solutions.
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Everbuild

Everbuild is one of the UK’s leading manufacturers of sealants, adhesives, fillers, and building chemicals, trusted by professionals and DIY users across the construction industry. Now part of Sika, the brand offers a comprehensive range of high-performance products for sealing, bonding, waterproofing, and repair applications, designed for reliability, ease of use, and long-lasting results on-site.
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Gorilla

Gorilla is a globally recognised brand known for producing ultra-strong adhesives, sealants, tapes, and construction products designed for the toughest jobs. Trusted by professionals and DIY users alike, Gorilla products are engineered for maximum strength, durability, and versatility, offering reliable bonding and sealing solutions across a wide range of materials and applications.
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OX

OX Tools is a globally recognised brand delivering high-performance hand tools, diamond blades, safety equipment, and site essentials designed specifically for professional tradespeople. Known for being tough, innovative, and built to last, OX Tools products are developed using real on-site feedback to ensure maximum durability and precision.
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Ronseal

Ronseal is a trusted UK brand specialising in high-performance woodcare, paints, fillers, and DIY solutions, designed to protect and enhance homes and gardens. Established in 1956, the brand is widely recognised for its straightforward approach and iconic promise to deliver products that “do exactly what they say on the tin”, making it a go-to choice for both trade professionals and DIY users seeking reliable, easy-to-use, and long-lasting results.
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Sika

Sika is a global leader in specialty construction chemicals, renowned for its innovative solutions in bonding, sealing, waterproofing, and structural reinforcement. With over a century of expertise, Sika develops high-performance products including sealants, adhesives, roofing systems, and concrete technologies, trusted by professionals across the construction and industrial sectors worldwide.
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Soudal

Soudal is a globally recognised brand and one of Europe’s largest independent manufacturers of sealants, adhesives, and polyurethane foams, trusted by professionals and DIY users worldwide. Founded in 1966, this Belgian-based company delivers a comprehensive range of high-performance solutions for bonding, sealing, insulation, and construction applications, known for their reliability, innovation, and consistent on-site results.
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